Iron + BoneBag

HELP / FAQ

IRON + BONE / 05

A few things
worth knowing.

Find answers about orders, returns, fit and care. If you need a hand, we’re here to help.

Contact our team

Orders & shipping

Where do you ship?

We currently ship within the United States, including Alaska and Hawaii.

When will my order ship?

In-stock orders ship within 24–48 hours. We will email tracking details when your order leaves our facility. Carrier transit time is separate from this dispatch window.

Shipping costs and delivery estimates are calculated at checkout based on your shipping address and selected shipping method.

You can review your order or return status in your customer account, or contact customerservice@ironandboneco.com.

Can I change or cancel my order?

Once an order is placed, we cannot cancel it or make changes. After it arrives, eligible items can be returned or exchanged under the policies below.

How do I track my order?

Orders ship from the United States. Your shipping email includes a tracking link. Please allow 24–48 hours for tracking updates after the carrier scans your package.

Which carriers do you use?

We ship with FedEx and USPS. Your tracking email will include the details for your shipment.

Can I arrange local pickup?

If you are near Dayton, Ohio, email customerservice@ironandboneco.com so we can confirm availability and arrange a pickup time.

Can pre-order and in-stock items ship together?

Pre-order and in-stock items may ship separately. You will receive a tracking link for each shipment.

Returns & exchanges

What is your return policy?

Returns are accepted within 30 days of delivery for U.S. orders. Items must be unworn and unwashed, with tags attached and proof of purchase. Iron + Bone covers return shipping for eligible returns. Gift cards are final sale.

How do I start a return?

Email customerservice@ironandboneco.com, or use the link in your order-confirmation email.

When will my return and refund be processed?

We process returns within 3–5 business days after the item reaches us. Refunds appear on your statement within 3–10 business days, depending on your bank’s processing time.

Can I exchange an item?

Exchanges are accepted within 30 days of delivery. Items must be unworn, unwashed and still tagged. Return shipping is covered for U.S. orders.

We process the exchange after receiving your item. If the requested size or color is unavailable, we will issue a refund.

What if I have a quality issue?

Email customerservice@ironandboneco.com with your order number and photographs of the issue.

Fit & care

How do I choose my size?

Use the product-specific measurements in our Sizing Guide. For help, email customerservice@ironandboneco.com with your usual size and the brands you normally wear.

How should I wash my Iron + Bone pieces?

Use the care instructions for your specific product.

Vita Tee, Vita Crop Top and Resurgence Short: machine wash cold on a delicate cycle, or hand wash, then hang to dry. Do not bleach, iron, use fabric softener or dry clean.

Foundation Tee: machine wash cold on a gentle cycle, do not bleach, tumble dry low and iron on low. Do not iron printed or embossed details. Wash with like colors and avoid fabric softener.

Gift cards & offers

Do you offer gift cards?

Yes. Our digital gift cards are delivered instantly by email. They are non-refundable and do not expire.

Do you offer discounts?

We rarely discount. Our focus is on the quality and value of each piece.

About Iron + Bone

What does the name mean?

Iron represents resilience and discipline. Bone represents grounding and human fragility. Together, they express the balance between strength and stillness behind Iron + Bone.

What is the purpose of Iron + Bone?

Our purpose is to encourage people to recognize their strength and rebuild from within, with support for the mental, physical and emotional sides of that journey.

How does Iron + Bone plan to give back?

Supporting mental wellness is part of our mission. As Iron + Bone grows, we plan to contribute to organizations doing this work.

How can I contact you?

Email customerservice@ironandboneco.com. We typically respond within 24–48 business hours, Monday through Friday.

Still have a question?

We’re here to help you find the answer.

Email customer service

IRON + BONE CO FAQS

Strong. Resilient. Truly Alive.

  • At this time, we ship within the United States only — including Hawaii and Alaska.
    We hope to expand internationally in the future as the Iron + Bone movement grows.

  • Once your order ships, we’ll email your tracking information so you can follow along. To review your order or return status log into your account or simply email us at customerservice@ironandboneco.com


    You’ll receive tracking updates as soon as your order is on its way.

  • All orders ship from the United States. Once shipped, you’ll get an email containing your tracking link. Please allow 24–48 hours for tracking updates to appear after the courier scans your package.

  • If you’re near Dayton, Ohio, we’d love to meet you!

    Please send us an email at customerservice@ironandboneco.com
    so we can confirm availability and schedule your pickup.

RETURNS

  • If you’re having second thoughts, we’ve got you.
    Items must be unworn, unwashed, and with tags attached, plus proof of purchase.
    Gift cards are final sale.

  • Returns are free within 30 days for U.S. orders.
    Simply email customerservice@ironandboneco.com
    You can also start the process through the link in your order-confirmation email.

  • We process returns within 3–5 business days once your item makes its way back to us.
    Refunds appear on your statement within 3–10 business days, depending on your bank’s processing time.

  • Reach out to customerservice@ironandboneco.com with your order number and photos.
    Our team will take care of you — we stand behind every stitch.

    Resilience is built in the details.

EXCHANGE POLICY

    • Exchanges are accepted within 30 days of delivery if items are unworn, unwashed, and tagged.

    • U.S. orders: return shipping is covered.

    • Exchanges are processed once the returned item is received.

    • Availability may vary; if your size or color is sold out, we’ll issue a refund.

ORDERS + SHIPPING

  • At this time, we ship within the United States only — including Hawaii and Alaska.
    We hope to expand internationally in the future as the Iron + Bone movement grows.

  • We process orders quickly so they reach you as soon as possible.
    Once an order is placed, we’re unable to cancel or make changes.
    Don’t sweat it — once your order arrives, you can set up a free return or exchange online.

    Patience is strength in stillness.

  • You’ll receive an email with tracking details as soon as your order leaves our facility. To review your order or return status, please login to your customer account for easy access.

  • All orders ship from the United States. Once shipped, you’ll get an email containing your tracking link. Please allow 24–48 hours for tracking updates to appear after the courier scans your package.

  • We partner with FedEx and USPS for secure and reliable delivery.
    You’ll receive a tracking number once your order is on its way.

PRE-ORDERS

  • Pre-orders for the Vita Collection + Foundation Tee are estimated to ship between
    December 15th, 2025 and January 15th, 2026


    You’ll receive tracking updates as soon as your order is on its way.

  • Yes. Digital gift cards are available and delivered instantly via email.
    Gift cards are non-refundable but never expire.

DISCOUNTS
+
GIFT CARDS

  • We rarely discount — our mission is to keep the quality and integrity of every piece consistent.
    However, Founders Circle members occasionally receive exclusive offers and early access
    to new collections.

    Our focus is on value, not volume.

  • To ensure smooth fulfillment, pre-order and in-stock pieces may ship separately.
    You’ll get a tracking link for each shipment.

    Every piece is made with purpose — crafted to last, not rushed to leave.

PRODUCT CARE

    • Wash cold with like colors.

    • Hang dry or tumble low to preserve fit and fabric.

    • Avoid fabric softeners — they can dull performance.

    • Do not iron embossed or printed details.

    Treat your gear like your training — consistent care builds longevity.

SIZING + FIT

    • Our gear is designed for movement — expect a supportive yet comfortable fit.

    • For detailed measurements, visit our Size Guide.

    • Still unsure? Email customerservice@ironandboneco.com with your usual size and
      favorite brands, and we’ll guide you.

      Confidence starts with comfort.

THE FOUNDATION TEE
INITIATIVE

Supporting mental wellness is part of our mission. As Iron + Bone grows, we plan to contribute to organizations doing this work.
Each tee is a reminder that strength is both felt and shared.

  • Members receive early-drop access, private updates, and occasional exclusive offers.
    You can join during our pre-launch phase — details coming soon.

  • The Founders Circle is a community of early supporters who
    believe in rebuilding from the inside out.

    Join during our pre-launch phase to receive early drop access,
    exclusive content, and behind-the-scenes insight from our founder.

    This isn’t just apparel — it’s alignment.

  • Our support team is always here to help.
    Email us at customerservice@ironandboneco.com
    we typically respond within 24–48 business hours (M–F).

    Real people. Real support. No bots.

THE BRAND

  • Iron represents resilience and discipline.
    Bone represents grounding and human fragility.
    Together, they symbolize the harmony between strength and stillness that defines our brand.

  • To help people rebuild their strength from the inside out — mentally, physically, emotionally.

    Strong. Resilient. Truly Alive.