IRON + BONE CO FAQS

Strong. Resilient. Truly Alive.

  • At this time, we ship within the United States only — including Hawaii and Alaska.
    We hope to expand internationally in the future as the Iron + Bone movement grows.

  • Once your order ships, we’ll email your tracking information so you can follow along. To review your order or return status log into your account or simply email us at customerservice@ironandboneco.com


    You’ll receive tracking updates as soon as your order is on its way.

  • All orders ship from the United States. Once shipped, you’ll get an email containing your tracking link. Please allow 24–48 hours for tracking updates to appear after the courier scans your package.

  • If you’re near Dayton, Ohio, we’d love to meet you!

    Please send us an email at customerservice@ironandboneco.com
    so we can confirm availability and schedule your pickup.

RETURNS

  • If you’re having second thoughts, we’ve got you.
    Items must be unworn, unwashed, and with tags attached, plus proof of purchase.
    Gift cards are final sale.

  • Returns are free within 30 days for U.S. orders.
    Simply email customerservice@ironandboneco.com
    You can also start the process through the link in your order-confirmation email.

  • We process returns within 3–5 business days once your item makes its way back to us.
    Refunds appear on your statement within 3–10 business days, depending on your bank’s processing time.

  • Reach out to customerservice@ironandboneco.com with your order number and photos.
    Our team will take care of you — we stand behind every stitch.

    Resilience is built in the details.

EXCHANGE POLICY

    • Exchanges are accepted within 30 days of delivery if items are unworn, unwashed, and tagged.

    • U.S. orders: return shipping is covered.

    • Exchanges are processed once the returned item is received.

    • Availability may vary; if your size or color is sold out, we’ll issue a refund.

ORDERS + SHIPPING

  • At this time, we ship within the United States only — including Hawaii and Alaska.
    We hope to expand internationally in the future as the Iron + Bone movement grows.

  • We process orders quickly so they reach you as soon as possible.
    Once an order is placed, we’re unable to cancel or make changes.
    Don’t sweat it — once your order arrives, you can set up a free return or exchange online.

    Patience is strength in stillness.

  • You’ll receive an email with tracking details as soon as your order leaves our facility. To review your order or return status, please login to your customer account for easy access.

  • All orders ship from the United States. Once shipped, you’ll get an email containing your tracking link. Please allow 24–48 hours for tracking updates to appear after the courier scans your package.

  • We partner with FedEx and USPS for secure and reliable delivery.
    You’ll receive a tracking number once your order is on its way.

PRE-ORDERS

  • Pre-orders for the Vita Collection + Foundation Tee are estimated to ship between
    December 15th, 2025 and January 15th, 2026


    You’ll receive tracking updates as soon as your order is on its way.

  • Yes. Digital gift cards are available and delivered instantly via email.
    Gift cards are non-refundable but never expire.

DISCOUNTS
+
GIFT CARDS

  • We rarely discount — our mission is to keep the quality and integrity of every piece consistent.
    However, Founders Circle members occasionally receive exclusive offers and early access
    to new collections.

    Our focus is on value, not volume.

  • To ensure smooth fulfillment, pre-order and in-stock pieces may ship separately.
    You’ll get a tracking link for each shipment.

    Every piece is made with purpose — crafted to last, not rushed to leave.

PRODUCT CARE

    • Wash cold with like colors.

    • Hang dry or tumble low to preserve fit and fabric.

    • Avoid fabric softeners — they can dull performance.

    • Do not iron embossed or printed details.

    Treat your gear like your training — consistent care builds longevity.

SIZING + FIT

    • Our gear is designed for movement — expect a supportive yet comfortable fit.

    • For detailed measurements, visit our Size Guide.

    • Still unsure? Email fit@ironandboneco.com with your usual size and
      favorite brands, and we’ll guide you.

      Confidence starts with comfort.

THE FOUNDATION TEE
INITIATIVE

A portion of proceeds from every Foundation Tee supports mental-health and resilience programs.
Each tee is a reminder that strength is both felt and shared.

  • Members receive early-drop access, private updates, and occasional exclusive offers.
    You can join during our pre-launch phase — details coming soon.

  • The Founders Circle is a community of early supporters who
    believe in rebuilding from the inside out.

    Join during our pre-launch phase to receive early drop access,
    exclusive content, and behind-the-scenes insight from our founder.

    This isn’t just apparel — it’s alignment.

  • Our support team is always here to help.
    Email us at customerservice@ironandboneco.com
    we typically respond within 24–48 business hours (M–F).

    Real people. Real support. No bots.

THE BRAND

  • Iron represents resilience and discipline.
    Bone represents grounding and human fragility.
    Together, they symbolize the harmony between strength and stillness that defines our brand.

  • To help people rebuild their strength from the inside out — mentally, physically, emotionally.

    Strong. Resilient. Truly Alive.